Wednesday, 30 April 2008

Useless Telecommunications Companies

As baby number two is on it's way, it's time to make some changes around the house. The office has moved to the guest room and the office is being converted to the babies room. This meant that we needed a new telephone connection in the guest room and the Internet to be moved from the office to the guest room. We also decided that since the Optus pay TV service was providing some poor quality viewing and having seen the same show repeated for about the fourth time in the last six months we thought that there was some money we could save to go to better uses.
My husband called Optus to have all these changes made and although all these services are provided by Optus, they we going to send three different technicians out to do the work that one technician could do on their own, rather easily. In the end, one guy came out and moved the Internet and connected a new phone line, but didn't have all the parts, so left the job unfinished and has not since returned. Today I have spent the whole day waiting for a technician to collect the set top box for the pay TV. My husband had made an appointment for them to come this morning, but late this afternoon called to see where the technician was and found out that they did not have a booking to come to our house at all today.
Now, my whole day has been wasted and I will probably have to waste next Monday as well waiting for the technician to turn up at the new appointment time. I have half a mind to leave the set top box on the doorstep and go out for the day.
Shame on you Optus for treating your customers in such a way. No wonder customers choose to go to other telecommunications companies. After all this we should change our carrier completely and take all of our business away from Optus.

1 comment:

Sonda in OR said...

Ugh! How frustrating! Like you don't have better things to do than wait around for them, right? Happy Anniversary to you and your husband. I hope you have many more wonderful years together!